New normal era becomes a momentum for Indonesia Port Corporation (IPC)/PT Pelabuhan Indonesia II (Persero) to accelerate port digitalization. There for, IPC will continue to encourage all stakeholders, especially customers, to jointly transform towards digital business activities.
"Transformation to digitalisation is not only limited to application of technology, but also involves process and people involved in it. The key is collaboration. It takes a strong commitment from all stakeholders to accelerate port digitalization," Arif Suhartono, IPC President Director, Thursday (6/18).
Arif explained, digital transformation carried out by IPC was divided into two focuses, internal and external. Internally, IPC has implemented a systemization and use of digital applications, both on sea side and land side includes port terminals, warehouses and other supporting areas.
On the sea side, for example, IPC utilizes Inaportnet technology and other digital applications such as VMS, VTS, MOS, SIMOP for landing activities, guide ships, tugs, tugs and moorings.
On the terminal side there are TOS, NPK TOS, and Car Terminal Operating applications for loading and unloading activities and moving goods. Whereas in the area of IPC support, the Behandle Operating System, Warehouse Operating System and Autogate System have been utilized.
For externals, especially service users, since a few years ago IPC has introduced an e-Service platform that facilitates online services. These e-services include registration, booking, billing, tracking, payment, and customer complaints (e-care) services.
During this Covid-19 pandemic, various digital platforms prepared by IPC proved effective in ensuring smooth port services.
"In this new normal era, use of e-Service platforms will be strengthened. We encourage service users to continue to use e-Service and continue new habits that are consistent with the implementation of health protocols, where direct meeting or face-to-face activities are minimized, " Arif explained. (hlz/hlz)